FAQ: Can I cancel a booking?
For full terms and conditions please see here.
We understand that circumstances can change but we also feel that we are entitled to a fair notice of cancellation, because we might have turned down other work for your booking.
2.1 All cancellations must be made in writing (email or post).
2.2 Climb-Outside will always try to re-sell the course once we have been notified of the cancellation in writing
2.3 In the event that the course is resold prior to the commencement of the course, the client will receive a full refund less 20% admin cost.
2.4 In the event that the course is not resold prior to the commencement of the course, the client will be charged the following cancellation fees:
2.4.1 50% of the total paid where cancellation takes place up to 6 weeks prior to the commencement of the course;or
2.4.2 75% of the total course fee where cancellation takes place less that 4 weeks before the commencement of the course;or
2.4.3 100% of the total course fee where cancellation takes place within the final 2 weeks before the commencement of the course.
2.5 Refunds will only be made after the commencement date of the course.
2.6 Under certain circumstances dates can be changed and deposits/full payments may be held in credit in respect of future alternative dates.
2.7 A postponement is ultimately a cancellation and a re-booking.
2.8 To cover the eventuality of a cancellation, we recommend an insurance policy that includes cancellation or curtailment of your trip/holiday. Please see our FAQ section for a small selection of recommended insurance providers.